Legal
Terms of Service
The agreement that governs your organisation’s use of the Carepulse platform. Last updated 1 August 2026.
Acceptance of terms
By creating an account or using the platform you agree to these terms on behalf of your organisation. If you do not agree, do not use the service.
Your account
You are responsible for keeping credentials confidential, for the activity of every user you invite, and for ensuring that the data you upload may lawfully be processed by us on your behalf.
Acceptable use
You may not attempt to breach the platform’s security, reverse engineer it, resell access without a written agreement, or upload material that infringes the rights of others or breaches applicable health data regulation.
Subscriptions and billing
Paid plans renew automatically for the term you selected until cancelled. Fees are billed in advance and are non-refundable except where required by law. We will give at least 30 days’ notice of any price change.
Availability
We target 99.9% monthly uptime, excluding scheduled maintenance announced at least 48 hours in advance. Planned maintenance is kept outside peak clinical hours wherever possible.
Limitation of liability
The platform supports clinical administration; it does not provide medical advice and must not be relied on as the sole basis for a clinical decision. To the extent permitted by law our aggregate liability is limited to the fees paid in the preceding twelve months.
Changes to these terms
We may update these terms as the service evolves. Material changes will be notified by email to account administrators at least 30 days before they take effect.